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FAQ

General

What does the designation 'demo' mean for a product?

Demo products are items that have been used during test days, have been in the showroom or cannot be sold as a completely new item for any other reason. These may have scratches, minor damage or other cosmetic damage, but are always functionally usable as a product. We try to state the status of the product as accurately as possible in the product description.

Is it possible to place an order without VAT?

Placing an order without paying VAT is possible for business customers abroad, and for shipments outside the EU.

Business customers can contact us to create an account for ordering without VAT, a valid VAT number is required for this.

Customers outside the EU can arrange the order without VAT via our partner vatfree.com.

What warranty do I get on the items?

We offer a standard one-year warranty against manufacturing defects. This does not include damage due to misuse or contact with obstacles.

For more information about warranty, please visit the Europa.eu website.

What does the designation 'BLEM' mean for a product?

Blemished products, or a “blem,” refers to a brand-new, unused product with a minor cosmetic imperfection. These imperfections occur during manufacturing or warehousing but do not affect the product's structural integrity or performance. A blemished item functions just as well as a non-blemished model, delivering the same level of excitement and satisfaction.

Examples of Cosmetic Imperfections:

  • Slightly faded graphics
  • Graphics that are not perfectly aligned
  • Minor misprints in sizing
  • Graphics that transferred 99% correctly, with only a small portion missing
  • Minor damages

In most cases, these cosmetic imperfections are barely noticeable unless closely inspected. When placed side by side with a non-blemished model, the differences are often indistinguishable.

Warranty & Support
All blemished models come with a full manufacturer’s warranty, as their structural integrity remains uncompromised

Payment

Shipping

When will my order be shipped?

This depends on the availability of the products. If these are immediately available, they are often shipped the same day. Products that are not in stock are given backorder status and will be delivered when they are in.

How long does delivery of an item with status 'backorder' take?

This varies per article and per season. Usually items with status 'backorder' are delivered in +/- 3 weeks, but for more information about delivery please contact us.

Wakeboard Boots

Are the binding sizes on the site in US or UK sizing?

All binding sizes are in US size, unless mentioned otherwise.

Wakeboards

Which wakeboard size do I need?

The wakeboard size that is best suited depends on your height and weight. Check out our size chart to see which wakeboard length suits you best.

What are the advantages of riding a bigger wakeboard

Riding a bigger wakeboard has some advantages like more stability, softer landings and better control. Read our blogpost to learn more about riding a bigger wakeboard.

Which wakeboard should I buy?

First determine where you want to use the wakeboard: cable, boat or both. You can then determine the required length based on your height and weight with our size chart. We have an online tool on the website with which you can make a selection yourself, or request extensive personal advice.