Delivery & payment
All our products are delivered to your home by PostNL, DPD or GLS. The delivery time may vary, depending on the stock of the product you ordered and the country to which we have to ship the products. If a product is in stock, the order is usually shipped within 1 to 2 working days. Products that are marked 'backorder' have a delivery time indication of 2-3 weeks. Various circumstances can increase this delivery time, so always ask for an indication of the delivery time if you need the product by a certain date.
Shipping costs
Shipping for orders to NL, BE and DE above 250,- is free! (not valid during promotions)
We ship worldwide. If your not country is not listed below, please contact us. For shipping large packages such as wakeboard towers we charge an additional €39.95 shipping costs.
Payments
International customers can pay in advance with a bank transfer (free), or use Paypal (3.4% + 0.35) for fast and secure payment. We also have the option to pay with Visa/Mastercard (3%). Our Belgian customers can pay using Mister Cash/Bancontact (free) and our German customers can pay with Sofortbanking (free) and Giropay (2.5%).
Do not forget to mention your order number when paying by bank transfer. Your order will be processed when we have received your payment, which is instant when using Paypal or Mister Cash. A bank transfer usually takes about two to three days to arrive in our account.
Our bank account:
Accountholder Name: De Graaf Multimedia
IBAN: NL90INGB0004675546
BIC: INGBNL2A
City: Bunschoten
Reference: Your order number
Returns & Communication
De Graaf Multimedia
Plecht 23
3751WB Bunschoten
The Netherlands